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Frequently Asked Questions

  • Can I insert an image, video, or gif in my FAQ?
    Yes. To add media follow these steps: 1. Enter the app’s Settings 2. Click on the “Manage FAQs” button 3. Select the question you would like to add media to 4. When editing your answer click on the camera, video, or GIF icon 5. Add media from your library.
  • How does Shop Oja ensure the sustainability and ethical production of its clothing items?
    Shop Oja is committed to sustainability and ethical production practices. We work closely with our manufacturers to ensure they follow ethical labor standards, prioritize fair wages, and create a safe working environment for all employees. Our clothing items are made from sustainable materials whenever possible, and we strive to minimize our environmental footprint throughout the manufacturing process. Additionally, we prioritize transparency in our supply chain, providing our customers with information about where and how each item is produced. By choosing Shop Oja, our customers can feel confident that they are supporting a business that values ethical and sustainable practices.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Click “Manage FAQs” button 2. From your site’s dashboard you can add, edit and manage all your questions and answers 3. Each question and answer should be added to a category 4. Save and publish.
  • Can I pick up my online order in person at Shop Oja's physical location?
    At Shop Oja, we offer a convenient pick-up option for our customers. Once you have placed your order online, you will receive a notification when your items are ready for pick-up at our designated location. Please ensure to bring a valid ID and the order confirmation email for verification purposes. We value efficiency and customer satisfaction, and our pick-up process is designed to provide a seamless experience for our customers.
  • How do I edit or remove the “FAQ” title?
    You can edit the title from the Settings tab in the app. If you don’t want to display the title, simply disable the Title under “Info to Display”.
  • Where are you located?
    We are based out of Edmonton, Alberta. Our items can be shipped to you wherever you are. We offer free shipping for purchases over $100 and offer great shipping deals for local customers.
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.
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